Alex:
Basic Requirements
- I have two company wide email addresses that I want to use to process
all customer correspondence - sales@ and support@
- I do not want our personal email correspondence (such as dc@) to be
recorded in Salesforce
- I want to be able to create and reply to emails either in Salesforce or
in Google Apps (Gmail) and know that all correspondence is being logged in
Salesforce under the proper account (based upon email address)
- I would like to be able to manually assign emails to particular ...