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last reply 3 months, 3 weeks ago

Tiago

I'm using Google Chrome 5.0.375.29 and the CureCRM doesn't appear coorectly in my GoogleApps account. Is there any problem in Google Chrome?

Alex

Tiago,

I'm not sure about this - we will look into it!

Alex

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last reply 4 months, 3 weeks ago

Scott

Alex,

Thanks for the email, I am looking into a better way to track emails within salesforce. I need to play around with your mail app and see if it will work best for us. We have people using Macs and PC and we need a better way to track email histories.

Thanks again,

Alex

Any luck?

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last reply 4 months, 3 weeks ago

Anonymous

How do I learn how to use the "action" pull down menu and what it does?
Can I add an internal email message to a contact

Alex

use it to assign messages to people on your team, delete messages, etc.

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last reply 4 months, 3 weeks ago

Anonymous

How do I go about getting a demo of all your features.

Rod
*** *** ****

Alex

happy to demo our features. email us f***@c***.***

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last reply 5 months, 3 weeks ago

Christian

Hi Alex,

Looking at Cure for a few of my clients

can we organise a time for a quick q & a and demo?

Kind Regards,

Christian

Hey Alex,

Below are this particular customers requirements that i'm trying to solve
using cure

1.1 Email Integration

The Sales staff uses Nokia and Blackberry mobile phones that sync
automatically with Outlook. It would be preferable if the mobile phones
could sync automatically with a CRM. Alternatively as the mobile phones
currently sync with Outlook, Outlook could automatically sync with a CRM. The
information to sync would be emails (including attachments), contacts and
calendar.

We currently have to switch between Outlook and Salesforce to receive and ...

more...

Alex

Our service should sync for this sales team. Are they using imap?
Feel free to ring me this afternoon.

Sent via phone - please excuse typos...

Alex

Happy to chat on Monday or this afternoon

Sent via phone - please excuse typos...

Christian

Hi Alex,

Not 100% sure what they're using, looks like maybe just a standard pop3
account

Would want to propose they move to Google Apps

Need to get some more information on your offering and how this works with
google apps and salesforce so i can put together a proposal,

Will go through all the docs on your site and get back to you on Monday with
some clarifications/questions

Kind Regards,

Christian

Hi Alex,

How are you?

Do yo have time to run through cure crm?

Kind Regards,

Alex

Was everything resolved for you guys?

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last reply 5 months, 3 weeks ago

Anonymous

I've tried time and again to use the Gmail add-on... but each time I log-in it just refreshes the exact same screen and repeats the log-in - Am I doing something wrong?

Alex

We are releasing a fix this weekend.

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last reply 6 months ago

Shirt

Hi Alex,

Actually I'm having trouble getting started, I cannot login to Cure inside
Salesforce (from the CureSync tab), although curecrm.com is syncing my
emails.

Please let me know where I should go for assistance fixing my
Cure/Salesforce issues.

Alex

Hi Shak,

I just checked your account and it looks like it's syncing to Salesforce.
Would you mind sending me a screenshot of your CureCRM tab? If you need to,
I would logout of the CureCRM tab and try to login again.

Also, we should trade up services - you make us some shirts, we'll hook you
up with CureCRM.

Shirt

Hi Alex, I actually just talked to your live support in chat and they were
able to resolve my login issue.

Bartering for service is something we may be interested in, I will inform my

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last reply 6 months ago

Vinod

Alex,

I am evaluating some solutions which I can use - to track conversations
which goes on between a sales rep from the salesforce lead and customer.
That way sales reps work from within the salesforce and donot worry about
missing email and manually copying that to the Lead.

As part of that exercise,

I have following questions for you

1. Whats difference between The desktop plugin tool and the
salesforce connector?

2. Do both perform same functions?

3. Does cureCRM tools monitor the sales reps mail boxes and let them ...

more...

Alex

Vinod,

1. The desktop app requires a Salesforce edition that supports API access – it simply syncs emails into Salesforce via your desktop. The CureCRM app for Salesforce is what we recommend highly as it does most syncing automatically.

2. Syncing emails – yes

3. There is no manual selection of emails to be synced – everything happens automatically

4. We’re adding Person accounts and Opportunities this spring

5. Yes

You must wait until Monday to receive Salesforce’s ...

more...

Vinod

Alex,

Thanks, A follow-up question

1. Does cureCRM tools monitor the sales reps mail boxes and let them
pick and choose which emails need to be uploaded to the salesforce?

Answer - There is no manual selection of emails to be synced everything
happens automatically

This leads to my next question does the cureCRM sync all the emails, even
the ones which do not have a corresponding Lead in salesforce, or only those
emails get synched which have a corresponding Lead and Contact in
Salesforce? ...

more...

Alex

Vinod,

No we only sync emails that are directly related to leads and contacts on sf.

Alex

Talk to you Monday @ afternoon.

Rijon

Hi Alex,

don't forget: *sometime Monday (3/8) afternoon*

(Tiwari, Vinod [1])

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last reply 6 months ago

Vineet

Hi

I am using Outlook 2007 in VMWare 3.0. Once I log in using the plug-in;
every works fine initially but I start getting a script error every time a
go and click on a new email. The error arises primarily if the plug in
detects a new contact or if I click on changing or adding details for the
contact. It becomes difficult to use as the error ( see attached) pops up
every time you clink on a new email or view in Outlook. You eventually have
to log out of the plug in to stop the error.

Regards,

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last reply 6 months ago

Daniel

Alex -

First off, the product is working great and is by far the best solution that we have seen.

I had two questions:

With the new upgrade, does the multiple email address syncing just work or is there something we need to do to activate it?
Is there anyway to attach an email to a contract record that was not directly sent or received by them? This would really help us because we send internal emails that we would like to be able to manually attach to the contact record.

Thanks for your help and creating this product. ...

more...

Alex

Thanks for the compliment, Daniel.

1. Yes - it should work (if we're referring to multiple email fields)

2. Not yet - this process is very "manual" and we've been focusing
fully on "automation" - we may add this in our next SF release.

It would be awesome if you could review us here:
http://sites.force.com/appexchange/reviews?list...

Daniel

Alex - one more question. We have sensitive client data, we are currently using google apps and having you sync in the cloud. Should we set up something within our corporate firewall? Is the desktop app more secure?

Alex

Desktop app runs behind the firewall... You need sf API access to use
it.

Sent via phone - please excuse typos...

Alex

One more thing - you can modify your accounts retention setting so that
sensitive emails are wiped away after X days from CureCRM's servers. This
is probably what I recommend to you over the desktop app:

http://screencast.com/t/ZjJiZGQy

Daniel

Thanks Alex. I appreciate the quick response.

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